Damon Billian, PayPal Customer Attaché

PayPal's online troubleshooter turns customer service into a public -- and profitable -- affair. Damon Billian takes a lot of abuse. While that may seem par for the course in the often thankless field of customer service, Billian is essentially asking for it. As customer relations manager for the online payment service PayPal (PYPL), based in Mountain View, Calif., Billian doesn't spend his days attached to a headset like the company's 380 customer service representatives in Omaha, Neb. Instead, he trolls 17 bulletin boards -- from eBay (EBAY) to AuctionWatch to Slashdot.org -- hunting for problems before they light up PayPal switchboards halfway across the country. There, reps deal with one complaint at a time. Billian addresses the concerns of hundreds with a single posted response.

paypalsucks.com

PayPal Sucks, aka No PayPal, is an anti paypal site to expose the nightmare of doing business "the paypal way."

aboutpaypal.org

AboutPaypal.org is an Anti-Paypal website created with the sole purpose of exposing the horrors of doing business "The PayPal Way". We are committed to assisting the public in making an informed decision about PayPal.

Why PayPal Sucks

PayPal is a brilliantly simple idea. Unfortunately, only half of that statement applies to PayPal Customer Service, who are without a doubt, the biggest bunch of useless tossers - not a word I use often, but in this case, even I can't find a better one - on the Internet.

paypalwarning.com 

This website is a collection of horror stories, news reports and other information addressing problems with Paypal, Inc..