The severe weather conditions affecting much of the UK and Ireland may cause delays to postage deliveries over the coming days.
We’ve been in contact with delivery providers and they have informed us that they are doing all they can to ensure that deliveries are getting through. You can keep up to date with the latest service information from the Royal Mail here.
In the meantime, in order to manage buyer expectations, we encourage our sellers to keep buyers informed of when an item is dispatched and tell them when there may be a delay due to the weather. This is especially true if you are dispatching to an international buyer who may not be aware of the adverse weather in the UK and Ireland. We’ll be reminding buyers when they leave feedback that they should take the adverse weather conditions into account when rating sellers on dispatch time.
For buyers who may be living in or are expecting deliveries from weather affected regions we encourage you to reach out to your seller by phone or email if you have concerns about your item. You can request contact details for your seller here.
We would like to take this opportunity to wish all our sellers the best very best during this difficult weather period.
Regards
The eBay Team
Source: eBay England
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